Order Processing & Dispatch

We aim to process all orders within 48 business hours, unless otherwise noted on the product page. Once your order has been dispatched, you’ll receive a confirmation email with tracking details.
To ensure a smooth delivery experience, please provide a valid contact number during checkout—this allows shipping providers to update you directly and coordinate deliveries more efficiently.

We work with reliable international shipping partners to ensure timely delivery right to your doorstep. Once dispatched, your order typically arrives within 2–7 business days, depending on the destination.

Shipping Time Estimates:

  • United Kingdom (Express): 1–3 business days*
  • Mainland Europe: 3–7 business days*
  • European Islands: May take longer and may incur additional shipping fees
  • All Other Countries: Please contact our customer support for estimated delivery times and costs

Delayed Deliveries

If you haven’t received your order within 7 business days after it was dispatched, please reach out to our support team for an update.

Damaged Items

Our quality team thoroughly inspects every item before dispatch. However, if your order arrives damaged, please notify us within 48 hours of delivery. If possible, include clear photographs showing the issue.

We’ll assess the situation and offer the most suitable resolution, which may include:

  • Replacing the item (subject to availability)
  • Collecting the item for return
  • Issuing a full refund
  • Providing a repair or other solution

Rest assured, we’re committed to making things right.

Missing Items or Parts

If any part of your order is missing—either a product or an assembly component—please contact us within 48 hours of receiving your delivery. We’ll resolve the issue as quickly as possible.

Order Cancellations

Changed your mind? No problem. You can cancel your order before it ships for a full refund. Just contact us as soon as possible.

If the order has already been dispatched, you still have the right to cancel within 14 days of delivery, even without a specific reason. However, in this case, return shipping costs will be your responsibility. (For details, visit our Returns & Refunds page.)

Click & Collect

Prefer to collect your order yourself? Collection is available upon request. Contact our team for more details and to arrange pickup.